Complaints under RERA

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RERA, Real Estate (Regulation & Development) Act, 2016 has been enacted to regulate the real estate industry. RERA Act seeks to bring transparency and accountability that would protect the interest of home buyers and regain the lost faith in the real estate industry.The Act establishes the Real Estate Regulatory Authority (RERA) in each state for regulation of the real estate sector. RERA also acts as an adjudicating body for speedy dispute redressal.


By launching the official RERA websites, the various State governments have made the process of filing a complaint under RERA simpler and more hassle-free. Any homebuyer can file RERA complaints online on the website by filling up a form and paying the registration fees.

Step 1 – To file a complaint with the Authority, the complainant needs to visit the State’s official website. On the portal, search for the page of Complaint Registration.

Step 2 – Click on the complaint registration link. You will be taken to the complaint form where you are required to fill the details of the complaint.

Step 3 – While filing the complaint, homebuyers would be asked to submit their personal details including Name, Address, Contact details, and Project details. Complainants can also attach supporting documents.

Step 4 – Once the form is fully filled, the complainant would need to pay a sum of Rs 1,000 for filing the complaint or Rs 5,000 in case the complaint is filed before the Adjudicating Officer. Online payment mode is also available for completing the transaction.


  1. RERA is a dedicated authority established to redress the disputes relating to Real Estate.
  2. RERA has defined timelines for faster and time-bound resolution of disputes arising between builders and homebuyers.
  3. RERA cases costs are cheaper as compared to the cases in other Forums such as Consumer Court and National Company Law Tribunal


There is no specified list of documents required for filing but the:

  • agreement to sell
  • conveyance deed (if any) and
  • application form

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